Ordering and Shipping

When will my order shipped and delivered?

We offer two options for our online shopping, your order to be "Delivered” or “Pick up”. In the checkout page, you can select either of the two options mentioned above. If selected to be “Delivered”you can select the date and time of delivery. And if selected “Pick up” you can select our nearest showroom as location of pickup. Upon checking out with delivery or pick up option you will get an email within 5 minutes after your order completion.

Minimum 90 minutes from the order confirmation email you have received, your order will be delivered. Any further delay will be communicated.

For any order quantity, date, time and location changes you can call +966114980077 +966569001778.

Orders will be delivered on all public holidays. Only on Friday the delivery will start after 3 pm.

Can I place an order to be delivered outside of Riyadh?

Due to the perishability of our product, we do not ship outside Riyadh. But Very soon our local delivery service will available in every city of Saudi Arabia.

Can you ship or deliver chocolate during warm weather?

Yes, we absolutely can ship Mokaya Chocolate during warm weather. all year long. Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material and vehicle to ensure that your gift arrives in perfect condition and at no additional cost to you.

Can I order a box of all of one piece or select the pieces I want in the box?

While we do not offer this service online, our Mokaya shops are able to assist you in creating and customizing your own assortments. Locate your nearest MOKAYA SHOP.

Can you deliver to a P.O. Box Address?

We regret that we cannot offer our shipping options for these types of addresses.

Do you offer same-day delivery?

Yes,we do offer same-day delivery and this is our strength.

Can you hold my order for a future date?

Yes, we can hold your order for a future delivery date. During Checkout, after you select the method of shipping, you may choose the "Future date".

Can you deliver to more than one person on one order?

Yes, we deliver more than one orders and any number of orders, All you have to do is for every different address or person you want to order has to be a separate order.

Order Tracking

Will I receive an order confirmation?

YesAn order receipt will be sent immediately to your email address after placing your order. You will receive an order confirmation email with your order number, order total, and optional gift message within 5 minutes of placing your order. Please review this information as soon as possible to ensure all addresses, items, delivery dates and times are correct. If you need to make any changes to your order, contact Customer Care at [email protected] or +966114980077 +966569001778

Will I receive a delivery confirmation?

When your order has shipped, you will receive a shipment confirmation including the tracking number for each shipment by email. You may also Track Your Order at our website. For any further assistance You may contact Customer Care at +966114980077 +966569001778.

Can I create an account after I start placing my order?

Yes. After your order is completed and while checking out, you will be asked to create an account, which will allow you to track your orders, earn loyalty points, receive updates on offers and will also make ordering easier for you in the future.

Care and Storage

How long will Mokaya chocolates keep their fresh taste?

Mokaya Chocolates will maintain freshness after opening if stored at temperatures that do not exceed 65°F (18°C). Avoid heat, humidity, and direct sunlight. For freshness of unopened products refer to the Expiry date printed on every label of the chocolate piece.

How should I store the chocolate if I want to keep it fresh tasting for more than two weeks?

To store chocolate for up to two months, place package in two plastic bags, close tightly and refrigerate. To store chocolate for up to six months, place package in two plastic bags, close tightly and freeze.

How do I bring the chocolate to room temperature once it is removed from storage?

Keep chocolates in plastic bags until the entire package comes to room temperature. This will take approximately two hours if it was stored in the refrigerator, six hours if it was stored in the freezer.

Allergy Information

Does your chocolate contain dairy products?

ALL of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.

Does your chocolate contain nuts?

ALL of our products including solid chocolate pieces may contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our products.

Wedding and Party Orders

How far in advance should I place my wedding or party order?

We recommend that you place your order about 1 to 2 weeks before the event and select a delivery date of one day prior to the event or minimum 4 hours before the event. Store the favors in a cool, dark place - 70 degrees or cooler. Do not store them in rooms with any sought of odor as the chocolates are fragile and may absorb an.

Do you offer volume discounts?

Yes - the more you shop, the more you save. Place an order of 1000SAR or more and get a 100SAR as payback in your loyalty valet to be redeemed in your next purchase. Any purchases on www.mokaya.shop will gain loyalty points which can be redeemed anytime.

General Questions

Do you send Samples?

Although we cannot ship samples to you, our company-owned Mokaya Showrooms frequently offer samples of our products.

How can I apply for a job with Mokaya ?

Please email your resumes to[email protected]